A time slot is useful only when it matches the service and provider needed. Salma’s supported scheduling tools connect service discovery, provider information and availability. The clinic needs accurate working hours and configuration so the conversation has a reliable operational foundation.
Make confirmation unambiguous
Some clinics allow direct booking; others require approval. Salma’s experience should reflect the configured workflow and channel. Show a pending request as pending, and tell the patient what happens next. A conversation about a possible time is not itself a confirmed appointment.
Handle the changes that follow
People reschedule and cancel. Demonstrate those paths as well as the first booking, including when a suitable time cannot be found. The calendar and staff workflow should remain understandable after a change. This supported capability is for healthcare; dedicated calendars for planned industries are not being offered here.
FAQ
Questions, answered
Can staff review booking requests?
The supported clinic configuration can include approval workflows and staff booking management. We review your rules during setup.
Does knowledge support include this?
No. The knowledge-support business offering explicitly excludes scheduling.
Meet Salma in a clinic: patient enquiries, appointment workflows, staff handover and configured follow-up. Explore the story and request a healthcare demo.
Support upcoming clinic visits with configured reminders and patient replies. See how Salma keeps appointment communication connected to the team’s workflow.
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A conversation, not a checkout
Let’s talk about your working day.
Bring your questions. We’ll show the relevant workflows and explore the right setup together.
