First, agree what a good answer looks like
Bring the questions your team answers repeatedly: opening hours, service information, preparation instructions or your support policy. Choose the sources Salma should use and identify the exceptions that need a person. A clear starting scope is more valuable than a long wish list of automations.
Connect the conversation to the right next step
Your setup combines supported channels, knowledge and the workflows appropriate to your business. A knowledge-support business might capture a callback request; a clinic can demonstrate appointment availability and booking. We confirm which modules and connections apply before rollout.
Introduce Salma to the team
Staff need to know where conversations appear, how to take over and when to return control. Review representative questions and difficult cases together. Keep a clear owner for business information so answers can be maintained as services, hours or policies change.