Opening hours sit on a website, service details in a document and support rules in another file. Salma’s knowledge capability lets you select supported sources for customer conversations. Start with information your team already trusts, and resolve contradictory versions before adding them.
Keep knowledge useful over time
Someone should own each source and review it when your business changes. A new price, holiday closure or revised policy needs a deliberate update. Knowledge is a maintained part of customer service, not a one-off upload that guarantees accurate answers forever.
Separate information from actions
A document can explain how booking works; it cannot reserve a time by itself. Salma needs the supported scheduling workflow for that action. The same distinction applies to stock, orders and other live systems. Ask your demo to show both an answer from knowledge and a question outside that knowledge.
FAQ
Questions, answered
Can I use selected website pages?
Yes. Supported website links and documents can be added as knowledge sources. This does not imply an automatic crawl of every page on your site.
Does this train a new model on my business?
The knowledge capability supplies relevant business information for answers. That is different from commissioning model training; discuss data-handling terms for your setup.
Understand retrieval-augmented generation in Salma: using relevant business knowledge for customer answers, with clear limits around freshness and live actions.
Answer customer questions from your business documents and selected web pages. Capture enquiries and involve staff with Salma’s knowledge-support offering.
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A conversation, not a checkout
Let’s talk about your working day.
Bring your questions. We’ll show the relevant workflows and explore the right setup together.
