Everything Salma runs

The full capability list — each one live in the product today.

• 24/7 patient reception — answers every inquiry on WhatsApp, Telegram, Instagram, Facebook, Voice/VoIP and web chat.
• AI symptom triage — asks the right follow-ups, routes to the correct specialty, escalates red-flag emergencies to staff instantly.
• Automated booking — real-time availability across providers, rooms and equipment; booking, rescheduling and cancellations with exactly-once reliability, no double-bookings.
• Doctor handoff — confirms appointments with the provider and summarises symptoms, history and the day's schedule.
• Follow-through — reminders in the patient's language, no-show recovery, cancelled-slot re-fill, post-visit feedback and package-session reminders.
• Team control — a live inbox of every conversation; staff take over in one click and hand back; Salma books directly or waits for your team's confirmation.
• Patient memory — structured key facts and cross-channel recall; returning patients are recognised with history intact.
• Business intelligence — reads utilisation, demand, no-shows and revenue per service, provider and branch; recommends who to hire, which services to grow or close, which campaigns to run.
• Built for clinics — multi-tenant with strict per-clinic isolation, role-based access, audit logging and encrypted credentials; English, Arabic (RTL), Hindi and Russian.