Opening hours, addresses and available services can differ between locations. A patient asking about one branch should not receive another branch’s information. Prepare the branch structure and location-specific facts before introducing the assistant.
Connect location to the appointment journey
For supported clinic workflows, the location belongs in the conversation about services, providers and availability. Staff should be able to understand which branch a patient means and which appointment the conversation concerns. Demonstrate ambiguous requests as well as obvious ones.
Match access to responsibility
Multi-location operations involve owners, managers and staff with different responsibilities. Discuss the proposed access and configuration rather than assuming everyone should see every operational detail. The locations capability depends on the enabled setup; it is not part of the knowledge-only offering.
FAQ
Questions, answered
Can Salma tell a customer where the business is?
Basic business location information and multi-location operations are different scopes. We review the information and capabilities needed for your setup.
Does this cover a franchise rollout automatically?
No. A franchise may have additional ownership, access and operating requirements that need separate assessment.
Meet Salma in a clinic: patient enquiries, appointment workflows, staff handover and configured follow-up. Explore the story and request a healthcare demo.
Help patients find services, check appointment availability and book or request a visit. Explore Salma’s supported clinic scheduling and approval workflows.
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A conversation, not a checkout
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Bring your questions. We’ll show the relevant workflows and explore the right setup together.
