A visitor may not know which page explains a service or policy. Salma’s embeddable web chat gives them a conversational way to ask, using the supported knowledge configured for your business. It complements your website content rather than replacing clear pages and navigation.
Help an interested visitor take the next step
The conversation can capture the details needed for an enquiry and direct the visitor to an appropriate route. In supported healthcare setups, website chat can also connect to appointment workflows. Do not assume a knowledge-only widget can perform a booking or access another system.
Introduce the widget thoughtfully
Decide which pages need chat, what the opening message should explain and how visitors reach staff. Review the widget on mobile and with your real questions. A useful assistant should help the page’s purpose, not cover important content or imply a person is typing when the responder is AI.
FAQ
Questions, answered
Can I add Salma to an existing site?
Salma has an embeddable website widget. We review your site and the relevant configuration during setup.
Will Salma automatically know my whole website?
No. Choose supported knowledge sources deliberately. A widget appearing on a site does not mean every page has been ingested.
Understand retrieval-augmented generation in Salma: using relevant business knowledge for customer answers, with clear limits around freshness and live actions.
Compare chatbot options by business knowledge, channel fit, staff handover and supported actions. Use practical demo questions rather than a feature-count checklist.
↗
A conversation, not a checkout
Let’s talk about your working day.
Bring your questions. We’ll show the relevant workflows and explore the right setup together.
