A useful enquiry might include a contact number and the service the customer is asking about. Decide which details are necessary for the next step and avoid turning a conversation into a long form. Salma’s configured contact capture can support that introduction.
Keep the customer informed
Explain why you need the information and what will happen after it is shared. A callback request is not an appointment confirmation, and an enquiry is not a completed sale. Clear expectations make the next staff conversation easier.
Plan the follow-up before collecting more
More contacts are not automatically better leads. Agree who will review the enquiry, how they will respond and what counts as a useful outcome. Start with a few realistic examples so the capture process fits your business instead of producing information nobody uses.
FAQ
Questions, answered
Can this work on our website?
Yes, with the supported widget and configured capabilities. It can also support enquiries on connected messaging channels.
Does Salma automatically close every lead?
No. It supports information and the agreed next step; sales outcomes depend on your offer, team and customer decision.
Answer customer questions from your business documents and selected web pages. Capture enquiries and involve staff with Salma’s knowledge-support offering.
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A conversation, not a checkout
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