Someone who sees your business on Instagram may ask about a service, opening hours or what to do next. Relevant knowledge helps Salma answer without forcing them to search elsewhere for basic information. Keep offers and service details consistent with what your team has approved.
Continue with the team when needed
The connected conversation can be reviewed in Salma’s dashboard. Staff handover is useful when an enquiry becomes specific, sensitive or commercially important. The public promise is supported messaging and collaboration, not automatic management of every Instagram surface.
Confirm the account and messaging scope
Connection eligibility, permissions and platform rules affect what can be supported. Discuss your business account and enquiry pattern before rollout. Comment moderation, publishing posts and unrestricted outbound messaging are not included simply because an Instagram messaging connection exists.
FAQ
Questions, answered
Does this automatically reply to every public comment?
This page describes supported business messaging. It does not promise comment automation or social publishing.
Can it use the same business information as other channels?
The configured knowledge can support connected conversations. We review channel-specific behavior and enabled capabilities with you.
Give Salma selected business documents and website information so customer answers reflect your services, policies and working hours. Explore knowledge support.
Let staff and Salma work in the same customer conversations. Review connected messages, reply from the dashboard and take over when personal attention is needed.
↗
A conversation, not a checkout
Let’s talk about your working day.
Bring your questions. We’ll show the relevant workflows and explore the right setup together.
