A Facebook visitor might need service details or help deciding whom to contact. Salma can use configured business knowledge in supported Messenger conversations. Keep your public page and approved sources aligned so customers are not given conflicting information.
Let the conversation reach a person
Questions outside routine information need a clear route to your team. The Salma shared inbox supports staff review and participation where enabled. The customer should understand the next step without being promised immediate human availability that your staffing cannot provide.
Define what the connection covers
A Messenger connection is not a promise to manage advertising, publish page content or access every Facebook interaction. Review account permissions, supported message flows and the business process before enabling the experience.
FAQ
Questions, answered
Is Facebook ad management included?
No. This page concerns customer messaging and the supported Salma conversation workflow.
Can I request a demo using my enquiry examples?
Yes. Bring representative questions without personal customer data, and we can review how a suitable setup would handle them.
Let staff and Salma work in the same customer conversations. Review connected messages, reply from the dashboard and take over when personal attention is needed.
