Ask your team which questions appear every day. Often they concern opening hours, directions, preparation or a policy that already has an agreed answer. These are useful candidates for knowledge-based support because the business can define what a helpful response should contain.
Make the source better before automating
If staff give different answers, fix the underlying information first. A clear service description or policy helps both people and AI. Avoid adding multiple conflicting documents and expecting the assistant to decide which one represents the business.
Leave room for the unusual request
A familiar question can contain an important exception. Customers need a route to staff when the standard answer does not fit. Review a mix of routine and unusual examples in your demo, then decide which question types belong in the first rollout.
FAQ
Questions, answered
Will this eliminate all support work?
No. The goal is to support repeatable information needs and give staff more context for the remaining conversations.
Do we need hundreds of documents?
No. A small set of clear, current sources can be a better starting point than a large inconsistent collection.
Give Salma selected business documents and website information so customer answers reflect your services, policies and working hours. Explore knowledge support.
