A WhatsApp enquiry might ask for a service explanation, opening hours or help with an existing conversation. With the relevant connection and knowledge enabled, Salma can answer from selected business information and collect the next details your team needs.
Keep your team in the same conversation
Staff can review messages and reply from Salma’s dashboard inbox on the connected business number. They can take over and return control to Salma. This lets you explain the shared-number experience clearly without asking customers to move to a separate support number.
Review the connection before making a promise
WhatsApp setup depends on the number, account eligibility and connection mode. Continued use of the WhatsApp Business app is a separate eligibility question, not a universal promise. Outbound communication also has channel requirements. We review these details alongside your use case.
FAQ
Questions, answered
Can I add an AI chatbot to my existing WhatsApp number?
We can assess your number and current setup. Do not assume every existing connection can be moved or used alongside another service without preparation.
Can patients book through WhatsApp?
Supported healthcare configurations can connect the conversation to appointment workflows. General knowledge support does not include scheduling.
Let staff and Salma work in the same customer conversations. Review connected messages, reply from the dashboard and take over when personal attention is needed.
Help patients ask about services and appointments on WhatsApp. See how Salma and clinic staff share the conversation through the supported inbox workflow.
Give Salma selected business documents and website information so customer answers reflect your services, policies and working hours. Explore knowledge support.
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A conversation, not a checkout
Let’s talk about your working day.
Bring your questions. We’ll show the relevant workflows and explore the right setup together.
